Oct 12, 2026
Eric Triplet and Mike Garvey discuss the importance of cultivating a five-star service culture and generating authentic Google reviews to build business reputation. The conversation highlights how shifting from impersonal automated texts to meaningful, in-person interactions helps technicians take pride in their work...
Oct 9, 2026
Eric reflects on a cherished career memory from a moonlight pond tour featuring glowing jack-o'-lanterns that he originally hosted over two decades ago. Inspired by a new team member named Brian who suggested a trunk-or-treat event, Triplett initially focused on the logistical obstacles and challenges of hosting a large...
Sep 28, 2026
Eric interviews Alyssa from the Pet Advocacy Network, an organization that represents the interests of pet owners and the professional pet care community. She explains that her primary role involves lobbying government officials to ensure that regulations concerning animals are based on scientific data rather than...
Sep 25, 2026
Kris Kiser, President & CEO, Outdoor Power Equipment Institute, OPEI, joins Eric to discuss the Equip Exposition, an expansive 43-year-old trade show for the outdoor and landscape industry. Rather than a traditional indoor display, the event focuses on experiential learning, offering 30 acres of outdoor space where...
Sep 21, 2026
Expert aquatic specialist Eric Triplet discusses the evolving relationship between residential water features and local wildlife, specifically focusing on the rise of bear encounters in Southern California. He observes that while bears were rarely a concern for much of his thirty-year career, recent environmental shifts...